Last updated: February, 2026
1. Introduction At EVA AI, we are committed to maintaining a safe and respectful platform for all users. We take complaints seriously and ensure that they are handled promptly and fairly. This Complaints Policy outlines the process for submitting complaints and the timeframe for resolution.
2. Scope This policy applies to all complaints regarding content, user behavior, or any other concerns related to the EVA AI platform, including but not limited to:
Violations of our Terms & Conditions ;
Content removal requests;
Abusive, illegal, or otherwise inappropriate content;
Privacy concerns, including personally identifiable information;
3. Content Removal Requests EVA AI takes all content removal requests seriously, and our dedicated support team works around the clock to quickly process and remove content that violates our Terms & Conditions.
Please email us if you are the victim of, or come across, content that you have personal knowledge of as constituting:
Non-consensual production and/or distribution of your image (including but not limited to revenge porn, blackmail, exploitation);
Content that reveals personally identifiable information (such as name, address, phone number, IP address);
Content that violates our Terms & Conditions;
Otherwise abusive and/or illegal content.
If you believe content is inappropriate or violates our Terms & Conditions, please submit a complaint via email.
4. Submitting a Complaint If you have a complaint, you may submit it by sending a detailed email to our support team at [email protected].
Your complaint should include:
Your client ID
A description of the issue
Any relevant supporting documentation or evidence
6. Complaint Resolution Timeline
Upon receipt of a complaint, our support team will acknowledge the complaint within 24 hours. A thorough review will be conducted, including an assessment of the complaint against our policies.
Complaints will be resolved within 5 business days of submission.
If additional information is required, we may contact you to expedite the resolution process.
7. Resolution Outcomes Depending on the nature of the complaint, the resolution may involve:
Removal of content found to be in violation of our policies
Other remedial actions as deemed necessary
Once a resolution has been reached, we will notify you of the outcome. If you are not satisfied with the resolution, you may request a further review by replying to the resolution notice.
8. Abuse of the Complaint Process To ensure efficiency, EVA AI strictly prohibits the misuse of the complaint submission process. Submitting false or misleading complaints may result in penalties, including suspension of access to our platform.
9. Contact Us If you have any questions regarding this Complaints Policy, please contact our support team at [email protected].